Cancellations & Refunds

Because Charcuterie Chic products are made to order using fresh, perishable ingredients, advance planning and purchasing are required for each order.

Cancellations: Orders canceled at least 72 hours before the scheduled pickup or delivery time are eligible for a full refund. Cancellations made less than 72 hours before the scheduled order are non-refundable due to ingredients, preparation, and materials already purchased or committed to your order.

Custom & Special Orders: Custom décor, edible images, personalized items, specialty ingredients, and other materials purchased specifically for your order are non-refundable once purchased or production has begun, even when the order is canceled more than 72 hours in advance.

Grazing Tables & Catered Events: Event bookings are subject to the cancellation, deposit, and payment terms contained in your catering agreement. When a catering agreement has been executed, the terms of that agreement control.

Order Concerns: If there is an issue with your order, please contact us as soon as possible after pickup or delivery so we can evaluate the situation and determine an appropriate resolution. Because our products contain fresh and perishable food, we cannot accept returns of food products.

Refunds: Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card provider.

Questions about an order or cancellation? Contact us at hello@charcuterie-chic.com.